Last Updated: February 4, 2019
All references to our ”Website” or “Websites” in this Policy include all websites owned and operated by London Drugs Limited, including without limit: www.londondrugs.com ( including photolab.londondrugs.com and pharmacy.londondrugs.com), www.ldhealth.com, www.ldextras.com and www.prolabcanada.ca
Our Web Sites
London Drugs values our relationship with each of our customers and the trust you place with us, particularly when you provide personal information to us online. We work very hard to protect the security and privacy of any personal information you provide on all of our web sites (collectively, the "Site"). Your personal information will only be used as described below.
We consider personal information to include your name, address, phone number, email address, credit-card information and any other personal information that can be linked to you.
At London Drugs, we do not and will not sell or rent your personal information to anyone for any reason.
Security of your Personal Information
We take extensive measures designed to protect your privacy by safeguarding any personal information we collect, provide to third-party service providers and/or store during the course of doing business together. All the information you provide to us is securely maintained and is kept strictly confidential to a level appropriate to the level of sensitivity of the information
We use a variety of security measures such as restricting employee access to files, data centers, and using locked file cabinets. In addition we make use of electronic security measures such as passwords, personal ID numbers, tokenization and data encryption as appropriate.
Employees must conform to London Drugs Privacy Code and observe the highest standards of confidentiality. We subscribe to the general principle that only those employees that need to know the information in order to provide you services have access to your information.
For certain types of online transactions, such as requests for prescription refills, we use a technology called TLS (Transport Layer Security). If your browser is capable of TLS (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. The encryption process protects your information, such as phone number, billing and shipping information by scrambling it before it is sent to us from your computer.
For other types of online transactions, and in particular those that involve providing personal financial information such as credit cards, London Drugs has also obtained a digital certificate from COMODO CA Limited, a leading provider of Internet trust services. When you enter a secured portion of our Websites, an image of a closed lock or a solid key should appear in the top bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate is confirmation that your personal information is being transmitted in secure (encrypted) form to our London Drugs web server, not to some unknown or unauthorized server.
What personal information we collect
The features on this Site and the nature of personal information we may ask you to provide may change from time to time, however we will only ever collect personal information that you choose to voluntarily provide to us for a specified purpose when using the Site.
London Drugs does not intentionally collect personal information for any reason about children under the age of 13. If you are under 13 and would like to use some of the features of the Site which involve providing personal information, please ask a parent or guardian for assistance.
Why we collect and how we use your personal information
We collect personal information in order to enhance your shopping experience with London Drugs and to improve the services, value and benefits we can provide to you.
We do not use or disclose personal information for reasons other than the specific purpose for which it was originally provided or consented to. Here are some examples of how we may use your personal information:
- We may use your email address, or if requested your telephone number or address, to respond to your communications, questions, suggestions and/or requests for assistance in using our Site through the Help Desk or otherwise.
- Periodically, London Drugs may conduct surveys and contests via our Site, email, other media or in London Drugs stores. If you choose to participate, we may request your name, email address, mailing address and other personal information. In the case of a contest we only use this information to select a winner. When responding to a survey this information will only be used in our efforts to understand needs and preferences. We will never sell or rent such information to a third party.
- We may ask for personal information when you contact our Help Desk to help us identify you if appropriate; for example, if you have questions as to the status of an order you have placed with us.
- We may ask for personal information to facilitate transactions or orders you have or would like to place with London Drugs, including requests for prescription refills and insurance quotations.
- You may from time to time be given an option to receive communications from London Drugs concerning things such as new products, featured merchandise, health news, newsletters or special offers. If you choose to receive them, London Drugs may periodically mail or email to you messages or material of the nature you have requested to receive. In all such cases, you will be able upon request to stop receiving such communications at any time.
All references to our Web Site in this Policy means all of www.londondrugs.com (including photolab.londondrugs.com and pharmacy.londondrugs.com), ldhealth.com and ldextras.com.)
London Drugs Online Store
We collect personal information from customers who wish to purchase product using the London Drugs Online Store www.londondrugs.com. In order to purchase product we will ask you to provide certain personal information including email address and select a password to become a registered www.londondrugs.com shopper. This information enables us to ensure that your goods are shipped to the right address and to contact you should there be an issue with your order. To reduce the risk of fraud or misuse of personal information, London Drugs will also verify your personal information, including but not limited to your address and credit card information, with third party service providers.
Registered users of the www.londondrugs.com site have the ability to view, update and change their personal profile within this site.
Photo Station Information
We collect personal information from customers who wish to use the London Drugs online photo processing site www.londondrugs.com/photolab. In order to store, upload, download, view and share photos in the Photo Station, you must provide your email address and select a password to become a registered www.londondrugs.com/photolab user. This information enables us to maintain your photos securely in electronic storage, so only you and people you designate have access to them. It also allows us to establish and maintain your accounts, and for security and verification purposes.
Registered users of the www.londondrugs.com/photolab site have the ability to view, update and change their personal profile within this site.
Users are responsible for ensuring verification information, including passwords, are protected and that you do not disclose them to other individuals. You are also responsible for ensuring that you understand any of the sharing functionality of the Photolab service and that you use the service accordingly.
Automatic collection of information and tracking
When you visit our Websites, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our Websites at any time anonymously and privately without revealing any personal or financial information about yourself.
London Drugs may use non-personal information to keep track of the pages our customers visit within our Websites, in order to determine what London Drugs sites, pages and services are the most popular. None of the tracking information can be connected to the identities or other personal information of individual users.
We use various software analytical tools that allow us to study and improve how customers interact with our website. Google Analytics is an example of an analytic tool that we use. Analytic cookies helps us to understand more about how many visitors we have on our website and how they interact with it. It helps gather information such as the pages you visit but not personal details such as your name or address.
Cookies and other technology
When you visit our Websites, you will be assigned a permanent "cookie" (a small, unique identifier text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our Websites so we can enhance and customize your use of our Websites. You can choose to use the Websites without cookies, but without these identifier files you may not be able to take advantage of certain features of our Websites. You can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) We recommend you leave cookies turned on if you wish to enjoy all the benefits of our Websites. We collect certain technical information from your computer each time you request a page during a visit to our Websites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our Websites and will not sell or rent this information to a third party.
Links to other websites
As a further service to our customers there may be times when our Websites contain links to other websites or internet resources. You are encouraged to read and understand the privacy and security policies of those sites prior to your use as London Drugs has no responsibility or liability for or control over those sites.
Where the word “include” or including” is used in this policy, it means “including but not limited to” and is not intended to be an exhaustive listing.