Same Day Delivery

Same Day Delivery

Same Day Delivery is the faster way to get your favourite items from London Drugs. Items ordered before the designated cut off time will be conveniently shipped from your local London Drugs, arriving at your door by 9pm that same evening!

How Does It Work?

Step 1: Shop for your favourite items.
Step 2: Choose same day delivery at checkout.
Step 3: Your order is on the way.

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Frequently Asked Questions

What is Same Day Delivery?

Same Day Delivery is the faster way to get your favourite items from London Drugs. Items ordered before the designated cut off time will be conveniently shipped from your local London Drugs, arriving at your door by 9pm that same evening!

How does Same Day Delivery work?


Step 1. Shop for your Favourite Products
Step 2. Check to see if Same Day Delivery is available in your area for that product

Step 1

Step 3. Choose Same Day Delivery during checkout

Step 3

Step 4. Relax and wait for your order to be delivered to your home before 9pm that same night!


How do I know if an item is eligible for Same Day Delivery?

Look for this box on the product page, you can check to see if your postal code is eligible.

Step 4

When will my Same Day order be delivered?

If you order before the cut-off time on the day of your order, your items will be delivered before 9pm that same day! If your order is placed after the cut-off time, your items will be delivered the next day before 9pm.

What if my cart of Same Day eligible items doesn't amount to $75?

No problem, shipping on orders less than $75 only costs $7.95.

How much does Same Day Delivery cost?

Same day delivery is FREE for orders over $75. For orders less than $75, Same Day Delivery costs $7.95.
Note: Oversized items, and items requiring special handling, are not included for free shipping. See Shipping Information for details.

Do you require a minimum order of $75?

We do not require a minimum order for Same Day Delivery. You only require a minimum order of $75 in order to receive free shipping.
Note: Oversized items, and items requiring special handling, are not included for free shipping. See Shipping Information for details.

What happens if I place my order on Saturday or Sunday?

Availability and timing of Same Day Delivery may vary by item and location. Please enter your postal code on the product page to see if that item is eligible for Same Day Delivery and when it will be delivered.

Are Special Order, oversized and items requiring special handling eligible for Same Day Delivery?

No, these items do not qualify for Same Day Delivery. London Drugs reserves the right to exclude any product from Same Day Delivery in its discretion without prior notice.

Can I get my Same Day Delivery order shipped to my local London Drugs?

Currently, your Same Day Delivery order is being shipped out of your local London Drugs. You may instead select our In Store Pickup option, which allows you to pick up most orders at your local store for FREE in 2 hours or less! See In Store Pick Up for more details.

Are London Drugs gift cards eligible for Same Day Delivery?

Yes, London Drugs gift cards are eligible for Same Day Delivery. Other types of gift cards are not eligible and must be purchased in store.

Who will be delivering my Same Day order?

London Drugs is working with reputable 3rd party carriers in your community to have your order delivered on the same day.

Do I have to be at home to receive my order?

Yes, at this point we do not safe drop parcels.

What if I am not available when the delivery partner arrives?

If you are unavailable at the time of the delivery, your order will be sent back to the originating store location and you will be contacted by phone or email to arrange an alternate method.

Why are some products not available for Same Day delivery?

The availability of Same Day Delivery will depend on inventory available at your local store.
Note: Special order, oversized and items requiring special handling are not eligible for Same Day delivery.

What if I don't receive my delivery?

If you haven’t received your order, please reach out to our Customer Service department in any of the following ways and we'll jump through hoops to assist you.

By Phone: 1-888-991-2299
(8:00am – 10:00pm Monday through Saturday, 9:00am – 8:00pm Sundays and Holidays PST)

 

By Email: ldonline@londondrugs.com

You can also contact Customer Service through LiveChat on londondrugs.com, just click the green chat bubble on the right hand side to get started. While we do our best to deliver to you within the estimated delivery time, sometimes events occur outside of our control. London Drugs does not accept liability for delayed deliveries.

Can I cancel or make any changes to my Same Day Delivery orders?

You may cancel your Same Day Delivery order by contacting our customer service department.

By Phone: 1-888-991-2299
(8:00am – 10:00pm Monday through Saturday, 9:00am – 8:00pm Sundays and Holidays PST)

 

By Email: ldonline@londondrugs.com

 

If your order has already been shipped, you can refuse the delivery upon arrival. The order will then be sent back to the store and you will be contacted by London Drugs to confirm your cancellation.