Returns & Exchanges

We Guarantee Satisfaction

If any purchase isn't to your complete satisfaction, return it to London Drugs within 15 days for a complete refund or exchange. Just remember to return it in the original packaged condition with proof of purchase. Some restrictions apply.

Online Returns

London Drugs Online Store aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Customer Service Representatives by phone at 1-888-991-2299 or by email at: ldonline@londondrugs.com.

A service representative will be available to assist you from:

To expedite your service: please have (or include) your order number when placing your call (or sending your e-mail).

A Return Merchandise Authorization number will be provided to you by our customer service representative. This number is used to return the item to a the London Drugs store nearest you or is to be included with your product when mailing the product back to us via Canada Post.

Pre-Order Video Games Offer

Offer not available in-store; online only. Gift Card will ship with pre-ordered item (when available). If pre-ordered item is not released or is otherwise unavailable, or if pre-order is cancelled before shipment, customer is not entitled to Gift Card. If pre-ordered item is returned by customer, then refund or credit due to customer will be reduced by the original Gift Card balance, unless Gift card also returned (with full original value).

Digital Downloads

All electronic software download purchases are final and cannot be returned. If you have any questions regarding this policy please contact our Customer Care Center at 1-888-991-2299 or by e-mail at ldonline@londondrugs.com.

Restrictions

Most items available for purchase on the London Drugs Online Store are refundable; however, the following restrictions apply:

All items being returned will be inspected by London Drugs prior to a refund being issued. Please note that missing items or parts could delay the processing of your refund.

All refunds will be processed back to the credit card used to make the purchase.

For shipping concerns contact Canada Post at 1-888-550-6333 or visit their website at www.canadapost.ca. Please have your tracking number or order number available when contacting Canada Post.