Get set for the season

Christmas

Holiday Shopping FAQS

How do I ensure that my Christmas gifts arrive on time for the holidays?

Starting your Christmas shopping early is always a good way to guarantee your presents arrive on time. But we understand that life gets busy during the holidays, that’s why we have two delivery options that will help you get those gifts under the tree:

  • FREE In Store Pickup – You can pick up your Christmas gifts in 2 hours or less at your local London Drugs! See more In Store Pickup for more details.
  • Same Day Delivery - Don't like the crowds? No problem, we also have Same Day Delivery available; just make sure you order before the cut off time. See Same Day Delivery for more information.

How do I cancel my holiday order?

You can cancel your holiday order by contacting our Customer Service department.

By Phone: 1-888-991-2299
(8:00am – 10:00pm Monday through Saturday, 9:00am – 8:00pm Sundays and Holidays PST)

By Email: ldonline@londondrugs.com

You can also contact Customer Service through LiveChat on londondrugs.com; just click the green chat bubble on the right hand side to get started.


Does London Drugs have extended holiday hours?

Yes, we will have extended holiday hours. Check your local London Drugs store for more information on shopping hours.


Will my holiday order be discreetly packaged?

Our packaging comes in a standard brown cardboard box and is sealed with a strip of London Drugs branded packing tape

Note: Oversized items may be shipped in its original packaging.


Does London Drugs still do price match guarantee during the holidays?

Yes, our 30 day Price Match Guarantee policy is still in effect during the holidays. See Price Match Guarantee for more details.


How long do I have to return an item purchased during the holidays?

You have within 15 days to return your purchase for a complete refund or exchange, some exclusions may apply. However, if you are an LD Extras member you will have 30 days to return your purchase. See Return & Exchanges for more details.


Can I ship Christmas gifts to loved ones?

Absolutely! Just fill in your loved ones' shipping information on the Shipping page.


Can I ship my Christmas gifts to another country?

Currently, London Drugs only ships across Canada. See Shipping Information for details.


Does London Drugs issue gift receipts online?

Unfortunately, we do not offer gift receipts for our online orders at this time.