Do I need a Card Number and password to use the “Quick Refill” feature?
To use the Quick Refill feature, only the following information is required: the prescription number, the store location, and your phone number.
The prescription— or Rx — number is 6-8 digits and is located on the top left-hand side of your prescription label.
How do I add my pharmacy to my list of Quick Refills locations?
Once you enter your prescription number, you will be prompted to select your London Drugs location.
The address of the London Drugs that filled your prescription can be located on the top of your prescription label.
After you have selected your pharmacy, the information will be stored in the app as a saved location.
You will not be prompted to select another location next time you use the Quick Refill feature.
Why can’t I use the Quick Refill option to fill my prescription at another London Drugs location?
Each prescription has a unique prescription number that is linked to the pharmacy that has dispensed the medication.
If you would like to pick up your prescription at another location, use the special instructions feature to request that the pharmacy staff of your current pharmacy transfer your prescription to your desired location.
Please be aware that some prescriptions are non-transferrable as per pharmacy provincial laws.
I know I have refills left on my prescription. Why can’t I fill it?
Please call the pharmacy for clarification.
Instead of typing in my prescription number, can I use my camera to scan the barcode?
This is feature will be added in a future release.
Why does it say that I am too early for a refill?
This could be due to many factors:
Your insurance plan restricting early access to your refills
Your provincial plan limiting how early you can fill your prescription
You physician may have placed an interval on your medication
If you require an early refill due to lost/misplaced medication, or a dosage change, please call to speak to the pharmacy staff directly.
I tried to refill my prescription, but I was alerted that my prescription is inactive/expired. Why?
There are a few reasons why a prescription may be inactivate/expired:
All prescriptions have an expiry date based on the date the prescription was placed on your file. Depending on the provincial pharmacy laws and nature of the medication, this time-frame could be 1 year or 18 months. This expiry date does not take into account whether you had filled your medication, or have refills remaining. Therefore, a prescription can expire even if you have refills remaining.
Your prescription could have been inactivated due to a dosage or therapy change. For example, if you were taking a blood pressure medication and your physician authorized a change in therapy to a new blood pressure medication, the pharmacy staff would inactivate your old prescription.
During these instances, you have the option to request a renewal to be faxed to your physician.
Or, following an assessment, the pharmacist may be able to provide an interim supply until your next appointment (depending on the medication).
What if I want to change the quantity filled for this refill?
The Quick Refill feature can only fill the same quantity as the previous fill.
You may add a special note in the instructions to fill for your desired quantity or call the pharmacy directly.
Will I receive a call when my medication is ready?
If you would like the pharmacy staff to call you when your medication is ready, please indicate on the special instructions field.
In the future, you will have the option to receive a text or email notification alerting you that your medication is ready for pick-up.