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All orders are subject to final verification by London Drugs for availability and price, prior to shipment.

Items being delivered to home addresses via standard ground shipment usually ship within 3 business days.

In Store Pickup occurs when the store you select to pick up your product from has the items(s) you ordered in stock. For In Store Pickup orders, purchases may be ready and waiting for you in two hours or less. Orders placed before 9am will usually be ready by 1pm that day and orders placed after 6pm will usually be ready no later than 1pm the following day.

Ship to Store occurs when some or all of the products you ordered are not available at the store chosen for pick up. In this case, London Drugs will ship the items in from another location. Usually your order will be ready for pick up within 3-5 business days.

Pre-Order or Special Order delivery times will vary and cannot be provided in advance, as they will depend on when these items arrive from the manufacturer.

For all orders to be picked up at one of our stores, please wait until you receive an email confirmation that your order is ready PRIOR to going to your designated pickup store. 

If your order involves multiple shipments (see your shipping details above) please be advised that each shipment may arrive separately. Your order has been placed in a priority sequence and you will receive your order as the item(s) become available. 

This is a confirmation of receipt of your order, not a guarantee of shipment. Your order summary appears above. We will further notify you when your product has shipped, as well as when it is ready for pick up.

If for any reason your order cannot be completed as requested, a London Drugs Customer Service Representative will contact you by phone and/or email.

If you require further assistance, please contact a London Drugs Customer Care Representative at 1-888-991-2299 or by email at ldonline@londondrugs.com. Customer Care hours are 8:00am to 10:00pm Monday to Saturday and 9:00am to 8:00pm Sundays and Holidays - Pacific Time. Please note: these are not the same as our store hours.  Our store hours can be found at http://www.londondrugs.com/locations.

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London Drugs