Shipping & Delivery

Now Available:Same Day Delivery powered by DoorDash.*
Look for the DoorDash logo on product pages where DoorDash is an available option.**
*Orders placed within 90 minutes of store closing will be delivered the next day.
**May not be available in all locations. Enter your address when selecting DoorDash to check if delivery is available.

Shipping Rates

FREE standard shipping on qualifying orders* over $75. See details.

Most qualifying orders* have the following shipping cost:

Standard Shipping

Western Canada (BC, AB, SK, MB)
$10.00*
FREE*
Eastern Canada (ON, NS, NL, NB, PE)
$12.00*
FREE*

Local Delivery

Available for most addresses located within 10km of a London Drugs store
Expedited Delivery
$11.00
$5.00*
Same Day Delivery by Door Dash
Orders placed within 90 minutes of store closing will be delivered the next day.
$12.00
$9.00*

Shipping to the Canadian territories and air stage locations is available (rates vary).

Your exact shipping costs may vary and will be displayed during checkout.

*Additional shipping charges may apply depending on the shipment destination, size and weight. Your exact shipping charges will be shown after entering your shipping address during checkout and can be reviewed prior to submitting your order. Orders with items that cannot ship with a single shipping method may incur additional shipping charges as displayed in the checkout. We only ship to Canadian addresses at this time. Shipping rates include shipment insurance against damages up to $100.00. All applicable taxes will be added to shipping rates. Prices are subject to change without notice.

Free Shipping - Special Promotions Only

From time to time for special promotions, we will offer free standard shipping on orders on LondonDrugs.com. When the Free Shipping Promotions are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. After inputting your Shipping Address Information you will notice that the Standard Shipping option will be available free of charge!

Please Note the Following Restrictions, all of the following items are excluded:

  • Overweight items (items over 66 lbs. in cubic weight)
  • Oversize parcels, which are defined as any package that exceeds 66 lbs or exceeds a maximum girth of 118 inches. Girth is defined as length + (height x 2) + (width x 2).
  • Air stage locations (click here for the list of postal codes qualifying as Air Stage locations)
  • London Drugs Photolab purchases
  • Any items which use the UPS Express shipment method.
  • Any items that require special handling, for example, but not limited to, delicate merchandise, aerosol containers, and beverage carbonators.

Again, this only applies to special limited time promotions when London Drugs offers free standard shipping.

Free Standard Shipping on Orders over $75

We are pleased to offer free standard shipping on orders over $75 on LondonDrugs.com. To activate the offer simply add $75 dollars of qualifying merchandise to the shopping cart and proceed to the checkout page. After inputting your Shipping Address Information you will notice that the Standard Shipping option will be available free of charge!

Please Note the Following Restrictions, all of the following items are excluded:

  • Overweight items (items over 66 lbs. in cubic weight)
  • Oversize parcels, which are defined as any package that exceeds 66 lbs or exceeds a maximum girth of 118 inches. Girth is defined as length + (height x 2) + (width x 2).
  • Air stage locations (click here for the list of postal codes qualifying as Air Stage locations)
  • London Drugs Photolab purchases
  • Any items which use the UPS Express shipment method.
  • Any items that require special handling, for example, but not limited to, delicate merchandise, aerosol containers, and beverage carbonators.

Also note that Digital Download products and products being purchased for In Store Pick Up DO NOT count towards the $75 threshold.

In Store Pick Up

Simply click the "Check Stores" button on any qualifying product details page to enter your postal code or city in order to find a location near you with available inventory. Select that store and then proceed to click on the "Add to Cart" button to add the qualifying product to your online cart.

Customers are strongly advised to wait for the second email confirming that their order is ready to be picked up before proceeding to their desired pickup location. The title of this email will read, "Shipping Order Ready for Pickup".

Hours of Operation for In-Store Pickup

  • Monday to Saturday:
    - Order between 9am and 8pm and pick up your order.
  • Sunday:
    - Order between 10am and 6pm and pick up your order.
  • Holidays:
    - Order between 9am and 7pm and pick up your order .

When the store is closed:
All orders placed when our stores are closed will be available at least two hours after the time the store opens the following day. For example, an order placed at 12am will be available to be picked up at 11am (12pm on a Sunday) at your chosen store location.



For more information regarding our in-store pickup service you are welcome to visit our FAQ page by clicking here

 

FREE
Contactless Curbside Pickup

Available at most locations in 30 minutes or less.*

Photolab orders are now available for pick-up Curbside or Front Door at select stores, see list below. **

Order online and now pickup your order without ever getting out of your car with free contactless curbside pickup!

Simply drive to the store and one of our dedicated employees will bring your order out to you – it's just that easy.

Customers are strongly advised to wait for the second email confirming that their order is ready to be picked up before proceeding to their desired pickup location. The title of this email will read, "Shipping Order Ready for Pickup".

How to use contactless curbside pickup:

  • Step 1: Wait for your LondonDrugs.com email confirmation that your order is ready to pick up.
  • Step 2: Drive to the store and park in one of our dedicated pickup stalls.
  • Step 3: Call the phone number on the sign
  • Step 4: Wait for your order to be delivered right to your vehicle.

You will be required to provide photo identification upon pickup; however, there is no requirement to get out of your car or hand over your ID. Simply verify through your window. Our employees will load your items into your trunk and you’re done!

Contactless Curbside Pickup is only available at the following locations at this time. Please check back for an updated list of available locations.

Alberta: British Columbia: Saskatchewan: Manitoba:

For more information regarding our in-store pickup service you are welcome to visit our FAQ page by clicking here

* may vary by store

 

FREE
Front Door Pickup

Available in 30 minutes or less.*

Photolab orders are now available for pick-up Curbside or Front Door at select stores, see list below. **

Order online and now pickup your order without having to enter the store!

How to use front door pickup:

  • Step 1: Wait for your LondonDrugs.com email confirmation that your order is ready to pick up.
  • Step 2: Walk to the front door of the store and find the Front Door Pickup sign.
  • Step 3: Call the phone number on the sign
  • Step 4: Wait for your order to be brought out to you.

You will be required to provide photo identification upon pickup;

Customers are strongly advised to wait for the second email confirming that their online order is ready to be picked up before proceeding to their desired pickup location. The title of this email will read, "Shipping Order Ready for Pickup".

Front Door Pickup is only available at the following locations at this time. Please check back for an updated list of available locations.

Alberta: British Columbia:

For more information regarding our in-store pickup service you are welcome to visit our FAQ page by clicking here

* may vary by store

Ship to Store

Place your order online and if we don’t have the items you’re looking for at the designated store we can ship them in from our distribution centre. This process usually takes 3-5 business days. Customers should wait for an email confirming that their order is ready to be picked up before proceeding to their desired pickup location. The title of this email will read, "Shipping Order Ready for Pickup".

For more information regarding our ship to store service you are welcome to visit our FAQ page by clicking here

Expedited Delivery

Expedited Delivery is the faster way to get your favourite items from London Drugs. Items ordered before the designated cut off time will be conveniently shipped from your local London Drugs, arriving at your door within 1-3 days

  • Step 1: Shop for your Favourite Products.
  • Step 2: Check to see if Expedited Delivery is available in your area for that product by entering your postal code.
  • Step 3: Choose Expedited Delivery during checkout.
  • Step 4: Relax and wait for your order to be delivered to your home.

Do I have to be at home to receive my order?

Couriers will safe drop parcels in most locations, excluding condo and apartment buildings. If a courier feels the location is unsafe the parcel will not be safe dropped.

Expedited Delivery is currently available for most addresses located within 10km of a London Drugs store (except Penticton, BC).

Want to learn more? See our Expedited Delivery FAQs for more information.

Home Delivery and Shipping Information

We ship most orders within 3 business days of order receipt. In the event all products in your order cannot be provided, a London Drugs Customer Service Representative will contact you by phone and or email.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with an order tracking number.

Delayed or Damaged Orders

In the event an order arrives late or is damaged upon delivery, please contact our Customer Service Representatives at 1-888-991-2299 during the following hours:

  • Monday to Friday 6:00am to 10:00pm Pacific Time
  • Saturday 7:00am to 10:00pm Pacific Time
  • Sundays and Holidays 8:00am to 8:00pm Pacific Time

Online: Email Us

Subscription Services

From baby items to cleaning supplies, you can save time and money with automatic deliveries on many of your favourite products from London Drugs. Select your products, choose your replenishment schedule, and then choose delivery to your home or pick up at a London Drugs location.

Learn more about subscriptions here - London Drugs Subscriptions (FAQs)