Shipping & Delivery

Standard Shipping Option

 

To ensure your order meets expected delivery times for the holiday season, please refer to the following Canada Post shipping schedules

 

Location Last shipping day for delivery
before Christmas.
Nunavit December 4
NewFoundland December 10
New Brunswick
Nova Scotia
December 13
Ontario
Quebec
December 14
Yukon Territory
Northwest Territory
December 15
BC
Alberta
Saskatchewan
Manitoba
December 16
 

Remote/Air Stage
(click here for list of qualifying postal codes)

Location Last shipping day for delivery
before Christmas.
New Brunswick Remote
NewFoundland Remote
Nova Scotia Remote
Ontario Remote
Quebec Remote
Yukon Territory Remote
Northwest Territory Remote
December 7
Alberta Remote
BC Remote
Manitoba Remote
Saskatchewan Remote
December 16

From time to time for special promotions, we will offer free standard shipping on all orders on LondonDrugs.com. When the Free Shipping Promotions are active, simply add any qualifying merchandise to the shopping cart and proceed to the checkout page. After inputting your Shipping Address Information you will notice that the Standard Shipping option will be available free of charge!

Please Note the Following Restrictions, all of the following items are excluded:

  • Overweight items (items over 66 lbs. in cubic weight)
  • Oversize parcels, which are defined as any package that exceeds 66 lbs or exceeds a maximum girth of 118 inches. Girth is defined as height x 2 and width x 2.
  • Air stage locations (click here for the list of postal codes qualifying as Air Stage locations)
  • London Drugs Photolab purchases
  • Any items which use the UPS Express shipment method.

Again, this only applies to special limited time promotions when London Drugs offers free standard shipping.


We are pleased to offer free standard shipping on orders over $200 on LondonDrugs.com. To activate the offer simply add $200 dollars of qualifying merchandise to the shopping cart and proceed to the checkout page. After inputting your Shipping Address Information you will notice that the Standard Shipping option will be available free of charge!

Please Note the Following Restrictions, all of the following items are excluded:

  • Overweight items (items over 66 lbs. in cubic weight)
  • Oversize parcels, which are defined as any package that exceeds 66 lbs or exceeds a maximum girth of 118 inches. Girth is defined as height x 2 and width x 2.
  • Air stage locations (click here for the list of postal codes qualifying as Air Stage locations)
  • London Drugs Photolab purchases
  • Any items which use the UPS Express shipment method.

Also note that Digital Download products and products being purchased for In-Store Pickup DO NOT count towards the $200 threshold.


Order online and pick up your order in two hours or less! Simply click the "Check Stores" button on any qualifying product details page to enter you postal code or city in order to find a location near you with available inventory. Select that store and then proceed to click on the "Add to Cart" button to add the qualifying product to your online cart.

Customers are strongly advised to wait for the second email confirming that their order is ready to be picked up before proceeding to their desired pickup location. The title of this email will read, "Shipping Order Ready for Pickup".

 

Hours of Operation for In-Store Pickup

  • Monday to Saturday:
    - Order between 9am and 8pm and pick up your order in two hours or less.
  • Sunday:
    - Order between 10am and 6pm and pick up your order in two hours or less
  • Holidays:
    - Order between 9am and 7pm and pick up your order in two hours or less.

When the store is closed:
All orders placed when our stores are closed will be available at least two hours after the time the store opens the following day. For example, an order placed at 12am will be available to be picked up at 11am (12pm on a Sunday) at your chosen store location.

For more information regarding our in-store pickup service you are welcome to visit our FAQ page by clicking here


Now available same day shipping on orders checked out before 12PM (7 days per week)! Orders will be shipped to you between 5:30-9PM. Currently this service is available only to customers in the Greater Vancouver Area.

Delivered Tonight will only be available if all products in your cart meet the following conditions:

NO pre-order items
NO special order items
Items must be in-stock at our Delivered Tonight distribution centre
NO in-store pick up items
NO items with shipping restrictions OR items over 30Kg (66lbs)

The Delivered Tonight service is currently offered in these cities:

Vancouver
North Vancouver
West Vancouver
Burnaby
Richmond
Surrey
New Westminster

Shipping Times

  • Order placed between Midnight - 11:59AM
    - same day delivery between 5:30-9PM
  • Order placed after 12PM
    - next day delivery between 5:30-9PM

Delivered Tonight is available 7 days per week (excluding most holidays. see table below) for certain products being shipped to the Greater Vancouver Area.

Holiday

Not Available
(X)

New Year's Day (National)

X

Good Friday (National)

X

Easter Sunday (National)

X

Easter Monday (National)

 

Victoria Day (National)

 

Canada Day (National)

X

British Columbia Day

X

Labour Day (National)

X

Thanksgiving Day (National)

X

Remembrance Day (National)

 

Christmas Day (National)

X

Boxing Day (National)

 

If your order qualifies, Delivered Tonight will be available as an option upon checkout; Exceptions are listed below.

 

Exceptions

Please note that delayed orders are possible due to external factors such as: payment processing times, weather, traffic, warehouse shipping volume overloads. Under these conditions your order may not be delivered on time. In such extreme cases you will be notified of the issue and approximate delivery time.


We ship most orders within 3 business days of order receipt. In the event all products in your order cannot be provided, a London Drugs Customer Service Representative will contact you by phone and or email.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with an order tracking number which can be used to track orders on the Canada Post website at www.canadapost.ca or on the UPS website at www.ups.ca

 

Delayed or Damaged Orders

In the event an order arrives late or is damaged upon delivery, please contact our Customer Service Representatives at 1-888-991-2299 during the following hours:

  • Monday to Saturday 8:00am to 10:00pm Pacific Time
  • Sundays and Holidays 9:00am to 8:00pm Pacific Time

Or by email at ldonline@londondrugs.com

Please note: Shipping Services are provided by Canada Post and UPS, and while every effort is made by London Drugs to ensure you receive your online orders in a timely manner, London Drugs is not responsible for Canada Post and UPS services.


 

Winnipeg

Standard Winnipeg (on orders below $200)

$7.95

UPS Express Winnipeg

$19.95

Overweight items over 30 KGS

$39.99

Overweight items over 45 KGS

$75.99

Postal Codes defined as Winnipeg must begin with = R2W, R2L, R2M, R2N, R3X, R5A, R2C, R3W, R3M, R3R, R3S, R3Y, R3G, R2J, R3T, R3V, R4G, R2P, R2V, R4A, R3L, R3N, R3P, R2Y, R3K, R2R, R2X, R3J, R1C, R2E, R2G, R3E, R3H, R2K, R2H, R3A, R3B, R3C

 

Toronto

Standard Toronto (on orders below $200)

$9.95

UPS Express Toronto

$19.95

Overweight items over 30 KGS

$41.99

Overweight items over 45 KGS

$77.99

Postal Codes defined as Toronto must begin with = M

 

Vancouver

Standard Vancouver/Lower Mainland

(on orders below $200)

$7.95

UPS Express Vancouver/Lower Mainland

$19.95

Overweight items over 30 KGS

$35.99

Overweight items over 45 KGS

$41.99

Postal Codes defined as Vancouver/Lower Mainland must begin with = V2S, V2T,V3G, V4X, V5C, V5G, V5H, V5J, V5A, V5B, V3J, V3K, V4L, V4M, V4G, V4K, V4C, V4E, V2Y, V2Z, V3A, V4W, V2W, V2X, V4R, V4V, V4S, V3L, V3M, V3N, V5E, V7N, V7P, V7R, V7L, V7M, V7J, V7K, V7G, V7H, V3Y, V3B, V3C, V3E, V3H, V6Y, V6V, V6W, V7A, V7E, V6X, V7B, V7C, V1M, V3S, V4N, V3V, V3W, V3X, V3R, V3T, V7X, V5T, V5V, V6H, V6J, V6M, V6N, V5M, V5N, V5P, V6R, V6S, V6T, V5K, V5L, V6P, V5W, V5X, V5R, V5S, V7Y, V5Y, V5Z, V6K, V6L, V6B, V6E, V6G, V6Z, V6A, V6C, V7S, V7T, V7V, V7W, V4A, V4B, V4P

 

Calgary

Standard Calgary (on orders below $200)

$7.95

UPS Express Calgary

$19.95

Overweight items over 30 KGS

$26.99

Overweight items over 45 KGS

$54.99

Postal Codes defined as Calgary must begin with = T2P, T2R, T2K, T3A, T3G, T2W, T2E, T1Y, T3K, T3N, T3P, T3R, T2B, T2C, T2X, T2Y, T2Z, T3M, T3S, T2S, T2T, T2G, T3C, T2H, T2V, T2L, T3B, T3H, T3L, T3E, T2A, T3J, T2J, T2M, T2N

 

Edmonton

Standard Edmonton (on orders below $200)

$7.95

UPS Express Edmonton

$19.95

Overweight items over 30 KGS

$26.99

Overweight items over 45 KGS

$54.99

Postal Codes defined as Edmonton must begin with = T5A, T5C, T5E, T5X, T5Y, T5Z, T5B, T5G, T5W, T5H, T5J, T5K, T5L, T5M, T5N, T5P, T5S, T5V ,T6V, T6A, T6B, T6C, T6P, T6S, T6K, T6L, T6N, T6T, T6X, T5R, T5T, T6M, T6J, T6W, T6E, T6G, T6H, T6R

We will be adding more regions in the near future so please check back periodically for more updates!

 

Flat Rate Standard Ground and Expedited Charges for Shipping, Handling and Delivery Services : BC, AB, SK, MB

(excluding Remote/Air Stage click here for details of Air Stage Rates)

Price Band Flat Rate Model

Canada Post

Shipping Times

UPS Expedited

Shipping Times

0-$199

$7.95

2-5 days

$35.95

1-3 days

$200-$500

FREE

2-5 days

$35.95

1-3 days

$501-$750

FREE

2-5 days

$35.95

1-3 days

$751-$1000

FREE

2-5 days

$46.95

1-3 days

$1001-$1999

FREE

2-5 days

$76.95

1-3 days

$2000 and above

FREE

2-5 days

$89.95

1-3 days

 

Flat Rate Standard Ground and Expedited Charges for Shipping, Handling and Delivery Services… Continued : ON, QC, NB, NS, PE, NL

(excluding Remote/Air Stage click here for details of Air Stage Rates)

Price Band Flat Rate Model

Canada Post

Shipping Times

UPS Expedited

Shipping Times

0-$199

$9.95

2-5 days

$35.95

1-4 days

$200-$500

FREE

2-5 days

$35.95

1-4 days

$501-$750

FREE

2-5 days

$35.95

1-4 days

$751-$1000

FREE

2-5 days

$51.95

1-4 days

$1001-$1999

FREE

2-5 days

$79.95

1-4 days

$2000 and above

FREE

2-5 days

$99.95

1-4 days

 

Flat Rate Standard Ground and Expedited Charges for Shipping, Handling and Delivery Services… Continued : YT

(excluding Remote/Air Stage click here for details of Air Stage Rates)

Price Band Flat Rate Model

Canada Post

Shipping Times

UPS Expedited

Shipping Times

0-$199

$11.95

5-17 days

$35.95

3-9 days

$200-$500

FREE

5-17 days

$35.95

3-9 days

$501-$750

FREE

5-17 days

$37.95

3-9 days

$751-$1000

FREE

5-17 days

$58.95

3-9 days

$1001-$1999

FREE

5-17 days

$84.95

3-9 days

$2000 and above

FREE

5-17 days

$109.95

3-9 days

 

Flat Rate Standard Ground and Expedited Charges for Shipping, Handling and Delivery Services… Continued : NT, NU

(excluding Air Stage click here for details of Air Stage Rates)

Price Band Flat Rate Model

Canada Post

Shipping Times

UPS Expedited

Shipping Times

0-$199

$29.95

5-17 days

$42.95

3-9 days

$200-$250

FREE

5-17 days

$42.95

3-9 days

$251-$500

FREE

5-17 days

$51.95

3-9 days

$501-$750

FREE

5-17 days

$59.95

3-9 days

$751 and up

FREE

5-17 days

$99.99

3-9 days

Note: Any order larger than 30 kgs will be split and shipping rates will be charged separately. (Please see Chart Below)

 

Rate Charges for Overweight Shipping

 

BC, AB, SK, MB

ON, QC, NB, NS, PE, NL

YT

Over 30 KG

$116.95

$122.95

$126.95

Over 45 KG

$175.95

$182.95

$187.95

Additional Information: Each rate includes shipment insurance against damages up to $100.00. All applicable taxes will be added to the rates listed above. Prices are subject to change without notice.