Returns & Exchanges

London Drugs Online Store aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Customer Service Representatives by phone at 1-888-991-2299 or by email at:


A service representative will be available to assist you from:

  • Monday to Saturday from 8:00am - 10:00pm PST
  • Sundays & Holidays from 9:00am - 8:00pm PST


To expedite your service: please have (or include) your order number when placing your call (or sending your e-mail).

A Return Merchandise Authorization number will be provided to you by our customer service representative. This number is used to return the item to a the London Drugs store nearest you or is to be included with your product when mailing the product back to us via Canada Post.


Digital Downloads

All  electronic software download purchases are final and cannot be returned. If you have any questions regarding this policy please contact our Customer Care Center at 1-888-991-2299 or by e-mail at


Most items available for purchase on the London Drugs Online Store are refundable; however, the following restrictions apply:

  • Shipping and handling charges are non-refundable; however, in the event that we made an error in processing your order, or if the product is damaged or defective, we will be happy to refund your return shipping and handling charges.
  • Products being returned for a refund must be received in their original purchase condition and in their original packaging. This includes all accessories, warranty cards and manuals.

All items being returned will be inspected by London Drugs prior to a refund being issued. Please note that missing items or parts could delay the processing of your refund.

All refunds will be processed back to the credit card used to make the purchase.

For shipping concerns contact Canada Post at 1-888-550-6333 or visit their website at Please have your tracking number or order number available when contacting Canada Post.