Our Web Sites

London Drugs values our relationship with each of our customers and the trust you place with us, particularly when you provide personal information to us online. We work very hard to protect the security and privacy of any personal information you provide on all of our web sites (collectively, the "Site"). Your personal information will only be used as described below.

We consider personal information to include your name, address, phone number, email address, credit-card information and any other personal information that can be linked to you.

At London Drugs, we do not and will not sell or rent your personal information to anyone for any reason.

Any personal information you provide to us will only be used by us as part of our ongoing efforts to provide you with superior service and selection. For further information on privacy, please see our Privacy Policy.


Security of your personal information

The security of your personal information is very important to us. For certain types of online transactions, such as requests for prescription refills, we use a technology called TLS (Transport Layer Security). If your browser is capable of TLS (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. The encryption process protects your information, such as phone number, billing and shipping information by scrambling it before it is sent to us from your computer.

For other types of online transactions, and in particular those that involve providing personal financial information such as credit cards, London Drugs has also obtained a digital certificate from COMODO CA Limited, a leading provider of Internet trust services. When you enter a secured portion of our Site or , an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to our London Drugs web server, not to some unknown or unauthorized server.


What personal information we collect

The features on this Site and the nature of personal information we may ask you to provide may change from time to time, however we will only ever collect personal information that you choose to voluntarily provide to us for a specified purpose when using the Site.

London Drugs does not intentionally collect personal information for any reason about children under the age of 13. If you are under 13 and would like to use some of the features of the Site which involve providing personal information, please ask a parent or guardian for assistance.


Why we collect and how we use your personal information

We collect personal information in order to enhance your shopping experience with London Drugs and to improve the services, value and benefits we can provide to you.

We do not use or disclose personal information for reasons other than the specific purpose for which it was originally provided or consented to. Here are some examples of how we may use your personal information:

  • We may use your email address, or if requested your telephone number or address, to respond to your communications, questions, suggestions and/or requests for assistance in using our Site through the Help Desk or otherwise.
  • Periodically, London Drugs may conduct surveys and contests via our Site, email, other media or in London Drugs stores. If you choose to participate, we may request your name, email address, mailing address and other personal information. In the case of a contest we only use this information to select a winner. When responding to a survey this information will only be used in our efforts to understand needs and preferences. We will never sell or rent such information to a third party.
  • We may ask for personal information when you contact our Help Desk to help us identify you if appropriate; for example, if you have questions as to the status of an order you have placed with us.
  • We may ask for personal information to facilitate transactions or orders you have or would like to place with London Drugs, including requests for prescription refills and insurance quotations.
  • You may from time to time be given an option to receive communications from London Drugs concerning things such as new products, featured merchandise, health news, newsletters or special offers. If you choose to receive them, London Drugs may periodically mail or email to you messages or material of the nature you have requested to receive. In all such cases, you will be able upon request to stop receiving such communications at any time.

All references to our Web Site in this Policy means all of (including and, and


London Drugs Online Store

We collect personal information from customers who wish to purchase product using the London Drugs Online Store In order to purchase product we will ask you to provide certain personal information including email address and select a password to become a registered shopper. This information enables us to ensure that your goods are shipped to the right address and to contact you should there be an issue with your order. To reduce the risk of fraud or misuse of personal information, London Drugs will also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

Registered users of the site have the ability to view, update and change their personal profile within this site.


Photo Station Information

We collect personal information from customers who wish to use the London Drugs online photo processing site In order to store, upload, download, view and share photos in the Photo Station, you must provide your email address and select a password to become a registered user. This information enables us to maintain your photos securely in electronic storage, so only you and people you designate have access to them. It also allows us to establish and maintain your accounts, and for security and verification purposes.

Registered users of the site have the ability to view, update and change their personal profile within this site.

Users are responsible for ensuring verification information, including passwords, are protected and that you do not disclose them to other individuals. You are also responsible for ensuring that you understand any of the sharing functionality of the Photolab service and that you use the service accordingly.

For further information on privacy as it relates to photo finishing services provided by London Drugs, please see our Privacy Policy


Automatic collection of information and tracking

When you visit the London Drugs Web site, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our Web sites at any time anonymously and privately without revealing any personal or financial information about yourself.

Like many other web sites, London Drugs automatically collects certain information about your computer hardware and software that does not identify you. This information may include: your Internet Protocol (IP) address, browser type, domain names, access times and referring Web site addresses. This information is used by London Drugs for system and web site administration, and to provide general statistics regarding use of the London Drugs web sites.

London Drugs may use non-personal information to keep track of the pages our customers visit within our web sites, in order to determine what London Drugs sites and services are the most popular. None of the tracking information can be connected to the identities or other personal information of individual users.


Cookies and other computer information

When you visit the Site, you will be assigned a permanent "cookie" (a small, unique identifier text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our Site so we can enhance and customize your use of our Site. You can choose to use the Site without cookies, but without these identifier files you may not be able to take advantage of certain features of our Site. You can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) We recommend you leave cookies turned on if you wish to enjoy all the benefits of our Site. We collect certain technical information from your computer each time you request a page during a visit to our Site. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our Site and will not sell or rent this information to a third party.


Links to other Web sites

As a further service to our customers there may be times when our site contains links to other web sites or internet resources. You are encouraged to read and understand the privacy and security policies of those sites prior to your use as London Drugs has no responsibility or liability for or control over those sites.

As it relates to our Site the terms contained herein which relate to privacy and security are further subject to the Legal and Privacy sections of our web Site.


Revised: March 3, 2016