Our Guarantee

We guarantee satisfaction

If any purchase isn’t to your complete satisfaction, return it to London Drugs within 15 days for a complete refund or exchange.Just remember to return it in the original packaged condition with proof of purchase.Some restrictions apply. For more information regarding online returns see our RETURN GUIDE.

Price match guarantee

We offer what you need at a price that's right!  If you find the identical product advertised at a lower price in print or on a  Canadian retailer’s online site, we will match that price.  If you find a lower advertised price after you buy, we will match that price for up to 30 days.  Some conditions apply*

Excludes prescriptions, photoLab, gift cards, tobacco and insurance products

*The following terms and conditions apply to our price match guarantee and the advertised product/price:

  • product must be identical to that sold by London Drugs (e.g.  model, brand, color, size, certification standards) and must be in-stock and available for immediate sale and delivery  
  • product must be located in Canada and sold and shipped by a retailer or authorized dealer located in Canada 
  • price must be in Canadian dollars and will be adjusted to account for any fees, taxes or other charges such as environmental handling fees and shipping
  • price must not be lower due to advertising error or misprint. 
  • price match guarantee limited to one per customer, per item, per day
  • does not apply to advertising that states “limited quantities”, “clearance”, close-outs”, “bankruptcies” or similar concepts
  • special offers(such as bundled offers, rebates, mail in offers, coupons) may be excluded at discretion of London Drugs.  All the same conditions, limitations or qualification of original offer will apply   

London Drugs reserves the right to confirm that all conditions have been met and not price match if any conditions cannot be verified.  London Drugs’ decision on whether to price match is final in all cases.    

London Drugs may exclude additional categories of products or specific online sites from its price match guarantee at any time without prior notice in its sole discretion.  

London Drugs reserves the right to update or modify its price match guarantee at any time.  

We guarantee the best service

We recognize that you lead a busy life and that you want an efficient shopping experience. That’s why we have experts, not just staff, in every department and managers in every store. They’ll help you get what’s right for you.Comments? Talk to your local store manager, or call 1-888-991-2299 or email us at ldonline@londondrugs.com