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Cancellation Policies

Return Policies


Quality comes first at London Drugs and every print comes with our guarantee of satisfaction: you pay only for the prints and other photo gift products that turn out and meet our strict quality standards. Photo finishing quality from digital sources is dependant upon the file size and resolution. We will produce photo finishing products to the best quality possible, within the file size and resolution limitations. Due to the inherently personal nature of photo finishing products, these items cannot be re-sold; therefore returns will only be accepted in situations where the item is defective.

 

To return or refund orders shipped directly to you:

London Drugs offers its customers a 15-day money-back guarantee. If you wish to return a purchase, within 15 days of receipt of your goods, please e-mail ldonline@londondrugs.com or call 1-866-448-1131. A Refund Authorization Number must be obtained prior to shipping the returned items. Returns received without a Return Authorization Number will not be accepted and will be returned to the customer, at the customer's expense. Return Authorization Numbers are valid for 7 business days.

All products must be sent to London Drugs Limited with:

  • All original packaging
  • All original manuals
  • The original London Drugs e-Store Receipt with the Return Authorization Number clearly marked on it
  • The Returns Authorization Number must be clearly labelled on the outside of the return package and the package addressed to:

    London Drugs Limited

    RAN #: [Return Authorization Number goes here]

    Attention: PhotoStation.com

    12831 Horseshoe Place

    Richmond, B.C.

    V7A 4X5

  • Customers are responsible for all expenses incurred in returning e-Store items to London Drugs, with the exception of those items shipped in error, or defective items, within 15 calendar days of shipping.
  • Customers are responsible for ensuring all items are adequately packaged and insured for shipping.
  • Refunds are processed within 7 business days of receipt.
  • Refunds are only issued to the credit card processed for the original transaction.