Coupon Policy Changes
Due to unfortunate circumstances we are forced to announce a change to our approach of certain coupon stacking programs. This change will affect the pre-ordering of mass quantities of products and the use of mass cut coupons for all of our vendors for the purpose of coupon stacking. In addition, London Drugs has been advised by SC Johnson Company, that no SC Johnson coupon can be combined or stacked with any other coupon, regardless of the wording on the back of their coupons. Unfortunately, both of these areas are impacted due to increasing abuse which cannot be supported, and negatively affects all customers.
Pre-Ordering of Merchandise
Effective immediately, with those products where coupon stacking is permitted, London Drugs stores will only sell shelf quantities of product for the purposes of coupon stacking. As is a longstanding policy, we have always reserved the right to limit quantities and this will be enforced.
We have had increasing pressure from an ever widening number of coupon stackers to pre-order large quantities of products expressly for the purpose of coupon stacking. The requests are not modest: increasingly these order are for cases and half pallet or pallet quantities of merchandise. On top of this, it has been reported that increasingly these large quantities are used for resale, and not for personal consumption.
The manufacturers and London Drugs cannot support this excessive ordering of large quantities, as this is not what coupons were ever intended to provide for customers, and jeopardizes London Drugs ability to get reimbursed for coupons, causing potentially large financial losses for both London Drugs and its suppliers.
SC Johnson Company coupons
London Drugs has been advised by SC Johnson Company, that no SC Johnson coupon can be combined or stacked with any other coupon, regardless of the wording on the back of their coupons. London Drugs attempted to work with the legal counsel representing SC Johnson to alter their wording on their coupons as many other companies have done. Unfortunately, they have made a unilateral decision that because the abuse of coupon stacking has become too widespread on their products, they will not continue to reimburse London Drugs for any coupon they deemed was stacked.
London Drugs is very sorry that these practices have had to change. As one of the very few retailers that have allowed and supported coupon stacking, we’ve worked hard with coupon stacking forums and organizations to make policies clear, and prevent abuse. Despite this approach, the widening abuse has caused these changes in approach. It’s frustrating for London Drugs and the coupon customers who have worked responsibly to maintain the practice to date.
March 22, 2012